Frequently Asked Questions
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General
You are given a 15 minutes grace period which includes loading of items, and another 15 minutes for unloading. Any time exceeded will incur additional charges of $0.5/min.
Payment method is cash only and paid directly to the drivers.
GetVan Goods
Advance bookings can be made up to 7 days for Goods and 14 days for Ride.
There are no additional charges incurred. However, do ensure your pets are kept in a cage during transportation.
GetVan Ride
Pick-up point will be at the Coach Bay.
You are given a 10 minutes grace period, thereafter $0.50/min waiting charges apply.