Frequently Asked Questions

Browse by category or
search for topics

General

You are given a 15 minutes grace period which includes loading of items, and another 15 minutes for unloading. Any time exceeded will incur additional charges of $0.5/min.

Payment method is cash only and paid directly to the drivers.

GetVan Goods

Advance bookings can be made up to 7 days for Goods and 14 days for Ride.

There are no additional charges incurred. However, do ensure your pets are kept in a cage during transportation.

GetVan Ride

You are given a 10 minutes grace period, thereafter $0.50/min waiting charges apply.

GetVan Send

What is Getvan Send?
GetVan Send is an on-demand same day delivery service that helps you to pick and deliver items such as documents and parcels, in just an hour!

Simply log on to our website www.getvan.com.sg/send to make a booking! You will receive a confirmation of booking when a Driver accepts your order. It should take no more than 3 minutes.

The cost of each delivery is dependant on:  

  1. Parcel Type
  2. Weight/Dimensions
  3. Distance
  4. Peak hours and weekend/public holidays surcharges
  5. Special zones surcharge 

 

Please visit our website www.getvan.com.sg/send/price-guide for more information on our cost breakdown and surcharges. 

Yes. Cash payment is to be made to our Driver Partner by either the sender or the recipient.

No. Our service is for on-demand delivery.

Change of drop-off is not available after the booking has been made.

Please login to your account at www.getvan.com.sg/send, Select “Status”, select booking and press cancel.

Yes, you can select multiple pick-up/drop-off points. You will be charged according to the total distance of your delivery trip. 

GetVan Send operates 24 hours daily, depending on the availability of Driver Partners. 

GetVan Send delivers islandwide, except for certain restricted government and military zones.

We deliver almost anything except restricted items such as illegal goods and animals. Please visit our website https://getvan.com.sg/send/terms-and-conditions for more information on allowable items. Get in touch with our customer service team @ 89323141 to find out if you are unsure your item can be delivered.

All packages should fit into the size of a box in the dimensions of W+H+L <= 150cm, with a maximum weight of 50kg. 

Do call or message your Driver Partner. If your Driver Partner is uncontactable, get in touch with our customer service team @ 89323141. 

We’re sorry that your item got damaged/lost. Please report the issue to us within 2 hours upon completion of the delivery via moments@getvan.com.sg or contact our customer service team @ 89323141. We would require you to provide the order number, a photograph proof, description of what happened, contact person and contact number.  GetVan Send covers your delivery parcel for up to SGD 100 per order. 

What do you need?

I need to rent a vehicle for my moving needs

I need to hire a chauffeur service for my event

I need a delivery service for my business

I want to join GetVan and be a driver

Don't have an account?

Register

You don't have permission to register
X